Shipping policy

SHIPPING & DELIVERY

1.1 For in-store and click-&-collect orders, once you are notified that the Goods are ready for collection, the goods will be required to be booked in for delivery or collected within 14 days.

1.2 Some Goods are too heavy for manual lifting and require the use of machine lifting for loading and unloading. Delivery services for heavy items are available at a fee from the store of purchase. If you choose to arrange your own delivery or collection of these such items, it will remain your responsibility to handle and manoeuvre the products and not that of staff members.

1.3 If you request us to deliver the Goods, we may select a carrier to deliver the Goods to the address nominated by you in accordance with the provisions in this clause. All goods in stock will be dispatched the same or following business day.

1.4 In addition to the Price, you must also pay the Delivery Fee unless otherwise noted on customer order. Additional Delivery Fee will apply if you fail to take delivery at the nominated address at the first instance.

1.5 The Delivery Fee is for delivery to the street address. However, we or the carrier may, at your request, place the Goods within your premises at no extra charge.

1.6 You must ensure access by us or the carrier to the premises and neither we nor the carrier will be liable for any additional costs or damage incurred as a result of inadequate access to the premises.

1.7 If there is difficult access or if a delivery requires additional manpower to deliver the item/s, then additional delivery fees may be charged to cover such costs. Please advise us prior to delivery if any of this may apply to you. In these instances, the liability of damage to goods and property falls on the customer. Please be advised that our freight partners may request that you sign a waiver before attempting such deliveries.

1.8 It is the responsibility of the customer to check that the items you are purchasing can be delivered into your property. So please ensure all doorways, lift access, stairwells, entrances and driveway accesses can accommodate for item delivery. If the order is required to be redelivered due to items not fitting through accessways, then additional delivery charges will apply and will need to paid in full before the delivery can be rescheduled.

1.9 You have the right to reject the delivery if it is damaged on arrival. If you ordered instore, contact the store where you made your purchase, and our team can help talk through next steps to resolving your problem. If you have ordered online, please email us at customercare@sunsethomeliving.com.au with your order number and photos of the damages incurred, and a brief description, and our team will be in touch to let you know what we can do. Notification of damaged items must be received within 3 business days of items delivery for claim to be validated.