• We have a number of delivery options available depending on order size and shipping destination. Available options and pricing will appear in checkout.
• Available orders are usually shipped within 24hrs and you will be notified once order has been shipped. Delivery times range from 2 to 14 business days depending on regions, excluding public holidays and peak periods.
• It is the responsibility of the customer to check that the items you are purchasing can be delivered into your property. So please ensure all doorways, lift access, stairwells, entrances and driveway accesses can accommodate for item delivery. If the order is required to be redelivered due to items not fitting through accessways, then additional delivery charges will apply and will need to paid in full before the delivery can be rescheduled.
• Please note that we do not ship large items to P.O. Boxes or Parcel Lockers.
• We do our very best to make sure your order is packed safely and securely however accidents can happen. You have the right to reject the delivery if item is damaged on arrival. Notification of damaged items must be received within 3 business days of items delivery for claim to be validated.
• For further information please visit our shipping policy page here.

• Yes you can collect your online order from our store at no additional charge. We just ask that items are collected within 14 days upon notification that your order is ready for collection.
• Please note that some goods are too heavy for manual lifting and require the use of machine lifting for loading and unloading. Delivery services for heavy items are available at a fee. If you choose to arrange your own collection or delivery of these such items, it will remain your responsibility to handle and manoeuvre the products.

• Our minimum standard warranty is 12 months from the date of purchase for all Goods (“Warranty Period”) for normal use and service. However a number of our products come with an extended manufacturer’s warranty of up to 5 years. Please review the product's information either online or in store for specific product warranty period.
• We warrant to you that all goods manufactured or supplied by us will be free from defects in material and workmanship subject to terms and conditions of this warranty.
• This warranty does not apply to Goods purchased as 'clearance' and/or sale items with pre-existing defects. You must inspect clearance and sale items carefully before purchase, as these Goods are accepted as being purchased “as is”.
• We will repair or replace, at our option, any goods that are defective by reason of faulty workmanship or defective materials. Some replacement parts may be subject to availability, and may differ from those originally supplied. In this instance, replacement parts will be of a comparable nature, with functionality equivalent to the original part. Repaired or replaced Goods or parts carry only the unexpired portion of the original Warranty Period.
• Goods used for purposes other than residential purposes are not covered by this warranty unless otherwise stated. The warranty is also not transferable to anyone other than you. In addition, this Warranty does not cover: (a) normal wear and tear; and (b) anything that is a result of a natural characteristic of the material used; and (c) damage or defect caused by abuse, alteration, misuse, incorrect assembly, incorrect installation, storage or inappropriate handling; and (d) any plumbing and electrical products which are not installed by a qualified tradesperson; and (e) all defects caused as a result of your failure to follow any care instructions provided with the Goods.
• For full warranty terms visit our terms of service page here.

Yes, you have the right to cancel your in-store or online order and receive a full refund on the condition that; (a) The delivery process has not commenced; (b) That any 'custom' or 'commercial' order has not entered into production stage.

• Products may be returned to us for exchange or refund (less any delivery costs) within 7 days of receiving/collecting the Goods provided that: (a) proof of purchase is presented; (b) the Goods are received by us in a re-saleable condition in original packaging; and (c) the Goods are returned to the location they were originally purchased from.
• Items marked as "clearance" at time of purchase are non-returnable and are subject to limited warranty.
• All 'custom' or 'commercial' orders are non-returnable.
• Exchanges, refunds and credit notes will be for the original price of the goods only. Shipping, handling, and insurance costs are non-refundable. Returns under $500 will be refunded via the same method of payment. Refunds of a greater value will need to be processed by our customer service team and can take up to 7 days to process.
• You assume all risk of the Goods and are responsible for delivery costs associated with returning the Goods to us.
• For further information please visit our refunds & returns policy page here.

• You have the right to reject the delivery if it is damaged on arrival.
• If you ordered instore, contact the store where you made your purchase, and our team can help talk through next steps to resolving your problem.
• If you ordered online, please email us at customercare@sunsethomeliving.com.au with your order number and photos of the damages incurred, and a brief description, and our team will be in touch to let you know what we can do.
• Please note that notification of damaged items must be received within 3 business days of items delivery for claim to be validated.

Yes, in order to ensure the safe and secure shipping of our products some items are packaged in a way that requires assembly upon arrival. Assembly instructions will be provided with all products requiring assembly.

For full instructions about how to care for any of our products please visit our product care page here.