Refund policy

CANCELLATIONS, RETURNS & REFUNDS 

1.1 Unless otherwise stated online or in store, the Goods may be returned to us for exchange or refund (Less any delivery costs) within 7 days of receiving/collecting the Goods provided that:

(a) proof of purchase is presented;

(b) the Goods are received by us in a re-saleable condition in original packaging; and

(c) the Goods are returned to the location they were originally purchased from.

1.2 You must choose the Goods carefully before placing an Order as clearance and sale items are non-returnable and are subject to limited warranty as per clause 6.3 within our terms and conditions. All 'custom' or 'commercial' orders are also non-returnable.

1.3 Exchanges, refunds and credit notes will be for the original Price of the Goods only. Shipping, handling, and insurance costs are non-refundable. Returns under $500 will be refunded via the same method of payment. Refunds of a greater value will need to be processed by our customer service team which you can contact at customercare@sunsethomeliving.com.au. 

1.4 You assume all risk of the Goods and are responsible for delivery costs associated with returning the Goods to us.

1.5 Returned Goods may be subject to a 10% handling and administration charge.

1.6 You have the right to cancel your in-store or online order and receive a full refund on the condition that; (a) The delivery process has not commenced; (b) That any 'custom' or 'commercial' order has not entered into production stage. If your order has already been dispatched to the collection point or delivery depot, a 20% cancellation fee may apply to cover transfer and restocking costs.

1.7 In the case of a credit note being provided instead of an exchange or refund, the life of a credit note is three years from date of issue.

1.8 Please allow up to 7 days for your refund request to be reviewed and processed. Our team will be in touch with you if they have any questions and also to confirm once the refund has been processed.